Explore our collection online and select the piece you’d like to hire. Each product page includes a live availability calendar, so you can check your date and book your hire directly through our website.

We offer both studio pickup from our Kew location and postage hires Australia-wide. If you’d like to try before you book, we offer complimentary in-studio try-ons, and postage try-ons on selected pieces for a small fee.

Once your booking is placed and payment is complete, your event date is secured and your hire is officially confirmed.

Our rental period is over four days. For studio pickup hires, pickup is usually 1–2 days before your event, with return due the day after. For postage hires, garments are sent to arrive two days before your event and are due back by 4pm on the next business day after your event.

We are located in Kew Junction (3101) and operate by appointment only. The exact address is provided when you book a try-on or hire.

Yes, we do - by appointment only in Kew! We offer complimentary in-studio try-ons and have two appointment types: a Browse Appointment (try on what’s available in the studio on the day of your session) and a Request a Specific Dress Appointment (we’ll check availability of selected pieces before confirming). You can book both session types via our website.

Absolutely! If you can’t visit our studio, you can use our postal try-on service to try on (only available for certain pieces, simply message us to check).

No - booking a try-on does not reserve your event date. Dates are only secured once you’ve placed a full booking and payment has been made through our website. You can check live availability at any time using the calendar on each dress listing!

If you need to cancel for any reason, including a change of mind, we can offer a store credit up to 7 days before your event. Within 7 days of the event, the hire price is non-refundable. Store credits are valid for 12 months from the date of issue!

We recommend booking as early as possible, especially for popular dresses, to ensure availability for your event.

If your dress was posted and you’ve never tried it on before, we can offer a store credit - provided it’s posted back over-the-counter within 24 hours of delivery.

Unfortunately, we’re unable to offer refunds, as your event date or weekend was reserved for you and we may have turned away other bookings.

You can return the dress by postage if arranged at the time of booking, or drop it off in person to our studio. We provide the prepaid return labels for postal returns, and we require the dress to be handed over the counter the next business day after your event, by the 4pm express cut-off.

For in-person returns, it must be dropped back within on or by the end date of your hire period.

Nope, we take care of all dry cleaning. Just return the dress, and we’ll handle the rest!

We will initiate the bond return within 3 business days of receiving the dress back. The bond is automatically refunded to the original payment method used, and you’ll receive email confirmation of the refund. It can take up to 10 days to reflect on your account.

Yes, we offer Australia-wide shipping for rentals and try-ons.

All packages are sent with express shipping and typically arrive within 1-2 business days. If you’re located in a rural area, delivery may take a bit longer.

Absolutely, once your order is shipped you’ll receive a email with the tracking number to monitor your delivery.